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Characteristics of Workload Managementin Pulic Child Welfare Agencies
Abstract
This study examines the relationship among supervisor support,
availability of resources, and worker ability and their impact on workload
management. Child welfare caseworkers struggle to maintain their
workloads amid tremendously high caseloads and ever-increasing paperwork.
A structural equation model is utilized to determine the dynamic relationship
of these variables. Results suggest that supervisor support and
availability of resources have a direct impact on workload management.
Additionally, supervisor support is significantly associated with worker
ability and availability of resources. While worker ability does not directly
affect workload management, it is significantly related to availability of resources.
Results of this study can be useful to public child welfare agencies
by identifying variables associated with increased manageability of employee
workloads.
Journal
(2007)
vol31
no3
pages95-109
Categories
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Personnel
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Managing NGO Human Resources
