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Participating management in public welfare: what are the prospects?
Abstract
A study analyzed the experience of a state public welfare agency in developing a series of changes in social services using participatory techniques to involve front-line staff. Based on a survey of administrators, social service workers, and supervisors, the study revealed the attitudes of staff toward policy innovation in the agency and their role in it. The staff unanimously wanted more of a voice in shaping the policies and procedures that govern their work, but efforts to secure their involvement were frequently unnoticed or unappreciated. A number of constraints to implementing a participatory approach are identified.
Journal
(1983)
vol7
no1
pages39-49
Categories
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Financial Management
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Organizational Decision Making
