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Program supervision: facilitating staff participation in program analysis, planning, and change
Abstract
Ongoing program analysis and change are critical administrative skills, given the demands for accountability, efficiency, and effectiveness from clients, staff, boards, regulators, funders, and community groups. Keeping social programs client-centered in the midst of often competing expectations from these various constituencies is a central managerial challenge. The authors explore reasons for managers and supervisors to adopt a program supervision approach to agency evaluation and redesign efforts, and describe some barriers to program-level supervision. A framework and tool for instituting program review and redesign procedures in social agencies is presented, followed by a study of one agency's use of this tool to illustrate its influence in helping to improve program operations and service effectiveness. (Journal abstract)
Journal
(1993)
vol17
no3
pages59-79
Categories
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Financial Management
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Organizational Decision Making
