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The Planning Contradiction in Social Agencies: Great Expectations versus Satisfaction with Limited Performance
Abstract
Much attention has been devoted to development of alter& native
planning models, but there has been virtually no empirical examination
of the amount & kind of planning actually utilized in
organizations in the human services delivery system. In a survey of
167 executives of social agencies in Los Angeles County, it was
discovered that there is, at best, uneven use of planning-&
planning often appears to be dominated by executives who make little
use of data & committees. The survey was based on a randomized
sampling procedure that found a representative cross section of
government & nonprofit agencies in the health, community mental
health, family counseling, child welfare, & residential facilities
in the area. Follow-up studies should explore relationships between
agency characteristics & agency planning as well as between the
amount & kind of planning & the quality of services provided
to consumers. 3 Tables. Modified HA.
Journal
(Summer 1978)
vol2
no2
pages171-181
Categories
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Financial Management
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Strategic Planning
