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Building the Knowledge Base of Nonprofit Management:
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Alternative Organizing Principles for the Design of Service Delivery Systems
Abstract
In the basic design of systems for delivering human services, there is
a fundamental choice to be made in how the parts of the system are to
be organized or grouped. Systems can be designed to emphasize &
pay attention to the total experience of clients as they move through
the system, or to the standardization of the individual services that
they receive. In many cases, systems have simply evolved without there
ever having been a conscious decision. Amid today's concerns with
continuity of care, outcome measures, staff turnover, & the
influence of managed care, the significance of confronting this choice
is becoming more & more important. 9 Figures, 33 References.
Adapted from the source document.
Journal
(2002)
vol26
no2
pages17-38
Categories
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Nonprofit Organizations (Theory)
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Structures and Processes
