Log in
Building the Knowledge Base of Nonprofit Management:
A Searchable Database
The Effects of Feedback on the Behavior of Organizational Personnel
Abstract
It has been shown that work organizations are complex information
environments in which employees are continually required to make
decisions, & that feedback about the effectiveness of one's work
behavior is an important factor in the learning process. Drawing on
previous research, several recommendations are offered to improve the
effectiveness of organizational feedback systems, with focus on the
central role of administrators. Several obstacles to effective
feedback are identified, & recommendations for overcoming them are
offered. The performance model of human service agencies developed by
C. A. Rapp & J. Poertner ("A Performance Model for Human
Service Management," working paper, School of Social Welfare, U
of Kansas, 1986) is used to predict the impact of feedback systems on
organizational effectiveness. 23 References. Modified HA
Journal
(1987)
vol11
no3-4
pages191-203
Categories
-
Personnel
-
Performance Appraisal
