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Using graphical feedback to increase social workers' productivity.
Abstract
The survival of any mental health facility in these competitive times
will depend upon licensed personnel maintaining optimum levels of
billable hours. This study examines the use of graphical feedback to
increase the service hours among 6 social workers (SW) who are
employed in a public mental health facility. Baseline service hours
were collected from archival data for the months of January, 1998 to
August, 1998. Beginning in August, 1998, productivity data were
graphed and distributed monthly to social workers, documenting their
number of service hours for the month and the average of all social
workers in the agency. Following the graphing intervention, the
average monthly billed hours increased from a baseline of 31.22 hrs to
40.28 hrs per month, representing a 29%, improvement in productivity.
The majority of social workers participating in this study viewed
graphical feedback as an acceptable intervention. (PsycINFO Database
Record (c) 2007 APA, all rights reserved) m = 2
Journal
(2001)
vol25
no3
pages53-64
Categories
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Personnel
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Performance Appraisal
