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Factors supporting the development and utilization of an outcome-based performance measurement system in a chemical health case management program.
Abstract
This paper describes the development and utilization of a performance
measurement system installed in the case management program for
chronic substance abusers who are committed for chemical dependency
treatment in Hennepin County, Minnesota. The system (operational for
over four years) produces quarterly management reports which display
client characteristics at program entry as well as client outcomes
achieved during and following the six-month commitment period.
Institutionalization of the system within the program and the
associated measurement of client characteristics and outcomes have
helped to standardize case planning and to sensitize program staff to
both client needs and the outcomes toward which staff and client
efforts should be directed. Finally, the paper describes the special
studies that have been generated from the performance measurement
system's database. These include the development of caseload
difficulty indices, and multivariate investigations of the
relationship between client characteristics and outcomes. The paper
seeks to add to the knowledge of the ways in which performance
measurement systems might be designed, implemented, and used.
(PsycINFO Database Record (c) 2007 APA, all rights reserved) m = 2
Journal
(2002)
vol26
no4
pages25-44
Categories
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Evaluation and Information Management
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Information Management Systems
