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Designing Social Work Management Information Systems: The Case for Performance Guidance Systems

• Poertner, John
• Rapp , Charles A

Abstract

Three major types of management information systems -- housekeeping, decision support, & performance guidance -- are compared along several dimensions, with focus on their utility for human service organizations. It is concluded that guidance systems offer the greatest potential for enhancing performance. A model for designing & implementing a performance guidance system is described, & illustrated via a case study of the development of such a system in a large state child welfare agency. 27 References. Modified HA

Journal

Administration in Social Work

(1987)
vol11 no3-4 pages177-190

Categories

1. Evaluation and Information Management  
2. Information Management Systems  

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