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Building the Knowledge Base of Nonprofit Management:
A Searchable Database
Developing a Quality Assurance Document for Monitoring Local Office AFDC Payments Administration
Abstract
Stimulated by a concern for payment accuracy, the Quality Assurance
Document (QAD) was developed by Mass to measure the effectiveness of
AFDC (Aid to Families with Dependent Children) payments administration
in local welfare offices. The QAD elicits case information by using an
efficient desk review procedure. Pointing to worker failure either to
apply policy correctly or to take prudent action, the 11 QAD
performance indicators (selected through discriminant analysis) are
useful in predicting payment error in AFDC cases. The error status of
80% of cases reviewed with the QAD, including 40% of error cases, was
correctly predicted. In using the QAD, an overall performance score
& specific problems in payments administration are identified for
each local welfare office. A corrective action plan is required from
each office & compliance with the plan is monitored. 3 Tables.
HA.
Journal
(1980)
vol4
no1
pages21-32
Categories
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Evaluation and Information Management
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Information Management Systems
