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Information, performance, and the human service manager of the 1980s: beyond "housekeeping."
Abstract
The use of information to guide management action and improve program performance is vastly different from current applications in the human services and will be one of the hallmarks of the second era in which information systems are developed. A discussion, based on the literature and a recent statewide study, portrays information use during its first era as limited. A model for assessing and guiding the future development of information systems is presented, which includes attention to organizational contingencies, arrangement of data-based reports, and skills and attitudes of managers. A series of techniques for transforming data into management action is proposed. (Journal abstract, edited.)
Journal
(1984)
vol8
no2
pages69-80
Categories
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Evaluation and Information Management
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Information Management Systems
