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An information system for the social casework agency: a model and case study.
Social service agencies are increasingly operating in a climate of greater demands for accountability. A working information system for a casework agency and the process by which it was designed are described. Using a system developed by the Jewish Federation-Council (JF-C) of Greater Los Angeles as the example, a model is presented for developing an information system as well as a model for how such a system should operate. The development of the JF-C system is described from the first step of recognizing the need for information through defining information requirements and setting up an administrative structure. Some considerations of systems design are included, along with a description of reports and applications of the system to date. An evaluation of the cost-effectiveness of this system is provided. (Journal abstract, edited.)
Evaluation and Information Management
Information Management Systems