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Computerization and the dehumanization of social services.
Abstract
The authors argue that computer technology can have less than desirable consequences on social service delivery. To prevent practitioners' viewing computers simply as tools with a possible dehumanizing effect, a reflexive environment must be created to ensure that computer use brings enhancement to the services. Practitioners need to know that this technology is supported by a particular philosophy and that computers are conceptual devices. Such an understanding makes possible an appreciation for the social impact of technology, and a rational approach to computer use thus can be undertaken. Fine distinctions can be made pertaining to where the application of computers may or may not be worthwhile; and a practitioner can conclude that certain knowledge may not be readily amenable to computerization. This approach preserves the human side of intervention
Journal
(1992)
vol16
no2
pages61-72
Categories
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Evaluation and Information Management
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Information Management Systems
