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Measuring Client Outcomes: The Experience of the States
Abstract
It is argued that a central issue in social service program evaluation is client outcomes. After briefly discussing managerial & staff opposition to measuring program success, the experiences of several state departments of social services (Mich, Tenn, Fla, & Minn) are described to identify strategies that have been used to create organizational climates conducive to the implementation of success management systems. A service effectiveness model is developed that links managerial skills with five performance areas, & should contribute to increased accountability.
Journal
(1987)
vol11
no3-4
pages73-88
Categories
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Evaluation and Information Management
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Program Evaluation Strategies
