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Desired service outcomes: toward attaining an elusive goal.
Abstract
Ideally, the primary reason for human service organizations' existence is effective service delivery. There is no consensus regarding causes of effective service outcomes. Thus, desired service outcomes resemble an elusive goal almost impossible to attain. The study takes a preliminary step toward understanding how desired service outcomes can be attained by examining relationships among competing values effectiveness, job satisfaction, client-centeredness, and service outcomes. A cross-sectional survey design is used and data are collected for 103 administrative level personnel of a state welfare department. Through multiple regression analysis, the study shows that competing values effectiveness and client-centeredness together predict service outcomes; job satisfaction does not predict service outcomes. Implications for social service administrators and researchers in the context of these findings are discussed. (Journal abstract.)
Journal
(1995)
vol19
no1
pages33-53
Categories
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Evaluation and Information Management
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Program Evaluation Strategies
