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Comparing the Performance of Multiple Human Service Providers Using Data Envelopment Analysis
Abstract
With an abundance of performance measurement data now being collected,
administrators & researchers have the opportunity to begin
comparing the performance of multiple human service providers. Using
performance data from the Oregon Dept of Human Services, this paper
illustrates how data envelopment analysis (DEA) can be used to make
such comparisons using a "best practices" approach. The
paper argues that DEA has numerous features that make it a
particularly useful statistical tool for such applications. 5 Tables,
32 References. Adapted from the source document
Journal
(2002)
vol26
no4
pages45-60
Categories
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Evaluation and Information Management
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Program Evaluation Strategies
