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Developing a comprehensive outcomes management program: A ten step process.
Abstract
Evaluating outcomes that document effectiveness, profitability and
productivity is essential for surviving in today's human service
organization. In addition to being necessary for day to day
administrative decision making, outcomes data are necessary when
bidding for managed care contracts and competing in a capitated
environment. Funding sources, such as the United Way, are also
requiring proof of outcomes, as are increasingly sophisticated policy
makers, payers and consumers. Historically, program evaluation
activities have tended to measure the process of delivering services,
rather than the end result or outcome. This paper outlines a ten step
process that a hospital social work department followed to develop an
interdisciplinary, comprehensive outcomes management program.
(PsycINFO Database Record (c) 2007 APA, all rights reserved) (journal
abstract)
Journal
(2003)
vol27
no1
pages5-23
Categories
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Evaluation and Information Management
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Program Evaluation Strategies
