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Casemix and caseload: measurement of output of a social work agency.
Abstract
A frequent issue in social work administration has been the establishment of appropriate caseloads. Scarce resources and rising numbers of clients have added to demands for social work services in recent years. With these additional pressures, it has become more important to be able to measure resource requirements and distribute workloads from an objective and quantifiable basis. While some models have been developed for this purpose, theoretical issues have tended to be neglected. A study examines theoretical considerations associated with measuring outputs in social work, including the concepts of quality, quantity, productivity, case mix, and caseload. Econometric modelling techniques, which rely on measured outputs, were used to apply the theory to a variety of social work services provided by a government welfare agency in Queensland, Australia.
Journal
(1988)
vol12
no4
pages81-92
Categories
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Evaluation and Information Management
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Program Evaluation Strategies
