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Management style, job satisfaction, and service effectiveness.
Abstract
The author reports a two-year, replicated, cross-sectional design study conducted at Boysville of Michigan. The two time intervals were analyzed for changes in the relationship between the dependent and independent variables relating to management style, job satisfaction, and service effectiveness. The replication was approached against the changed context of service delivery during the past decade. Such contextual changes include reduced financial resources, differences in defining the best interest of clients, an efficiency focus versus effectiveness, differing opinions about problem-solving strategies, and external accountability requirements versus professional service values. (Journal abstract.)
Journal
(1998)
vol18
no4
pages89-105
Categories
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Evaluation and Information Management
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Program Evaluation Strategies
