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Improving Performance? The Adoption and Implementation of Quality Systems in U.K. Nonprofits.

• Harris, Margaret
• Tricker, Mike
• Claims, Ben
• Hutchison, Romayne

Abstract

There are increasing and multiple pressures on nonprofit organizations to demonstrate excellence in performance. Although there is a growing literature on the various approaches to performance improvement taken by nonprofits, little is known about the processes involved in the adoption and implementation of specific approaches. This article is about the adoption and use of one approach to performance improvement, "quality systems," in the U.K. nonprofit sector. We report findings about factors that encourage nonprofits to adopt quality systems. We also analyze the distinctive challenges of implementing quality approaches in a nonprofit sector context and suggest critical success factors. The article concludes with a discussion of the organizational and policy implications of applying the management concepts of quality and performance to the nonprofit sector. (PsycINFO Database Record (c) 2007 APA, all rights reserved) (journal abstract)

Journal

Nonprofit Management and Leadership

(2005)
vol16 no2 pages134-151

Categories

1. Evaluation and Information Management  
2. Program Evaluation Strategies  

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