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Management by Measurement: Organizational Dilemmas and Opportunities
Abstract
Organization dilemmas associated with measuring effectiveness at
different program levels are considered. Often, the process of
measurement itself can cause problems, because such efforts to improve
service effectiveness can limit the learning atmosphere in an
organization & place stress on staff to satisfy performance
criteria, rather than to improve performance. It is argued that
assessment of effectiveness must be combined with the systematic
improvement of the skill level of staff at different levels to obtain
desired results. 16 References. AA
Journal
(1987)
vol11
no3-4
pages89-100
Categories
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Evaluation and Information Management
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Program Evaluation Strategies
