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Managing for Service Effectiveness in Social Welfare Organizations: Toward a Performance Model
Abstract
R. J. Patti first offers a definition of the three major components of service effectiveness and outlines the reasons for which social welfare administration should be primarily directed at promoting this organizational outcome. A discussion examines several issues critical to the development of this approach to management, including adapting management models to the specific service outcomes sought in different subsectors of social welfare, managing tradeoffs between effectiveness and other performance outcomes such as output and efficiency, and the structural and managerial requisites to promoting effectiveness
Journal
(1987)
vol11
no3-4
pages7-22
Categories
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Evaluation and Information Management
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Accountability and Efficiency
